Principle

Description

See the whole

• Analyze needs in the big picture context and identify why a change is necessary
• Desired outcomes are created by understanding the context, the solution, and the stakeholders

Think as a customer

• Understand customer experience needs to build solutions that address those needs
• The team starts with a high-level view of customer needs and breaks them down into detailed understanding that is used to evolve the emerging solution

Analyze to determine what is valuable

• Continuously assess and prioritize work to maximize the value being delivered
• The value in the change is realized by understanding the context, needs, stakeholders, and solution possibilities

Get real using examples

• Assessing real examples is important for building a shared understanding of the need and how the solution will satisfy that need
• Examples can also be used to derive acceptance criteria, help design the solution, and provide a foundation for testing the solution

Understand what is doable

• Understand how to deliver a solution within constraints by continually analyzing needs and the solutions that can satisfy a prioritized need
• Constraints also need to be considered within the operational environment to ensure the solution delivers the value intended

Stimulate collaboration and continuous improvement

• Help create an environment where all stakeholders contribute to value on an ongoing basis
• Use continuous feedback to adapt the solution and its processes to increase the delivered value

Avoid waste

• Identify activities that add value and those that do not
• Remove activities that do not contribute to satisfying the need