The purpose of Plan Business Analysis Information Management is to develop an approach for how business analysis information will be stored and accessed.

The purpose of Recommend Actions to Increase Solution Value is to understand the factors that create differences between potential value and actual value, and to recommend a course of action to

An interview is a systematic approach designed to elicit business analysis information from a person or group of people by talking to the interviewee(s), asking relevant questions, and

A business case provides a justification for a course of action based on the benefits to be realized by using the proposed solution, as compared to the cost, effort, and other considerations to

Data flow diagrams show where data comes from, which activities process the data, and if the output results are stored or utilized by another activity or external entity.

Item tracking is used to capture and assign responsibility for issues and stakeholder concerns that pose an impact to the solution.

Benchmarking and market analysis are conducted to improve organizational operations, increase customer satisfaction, and increase value to stakeholders.

A concept model is used to organize the business vocabulary needed to consistently and thoroughly communicate the knowledge of a domain.

The purpose of the lessons learned process is to compile and document successes, opportunities for improvement, failures, and recommendations for improving the performance of future projects or

Observation of activities, also known as job shadowing, involves examining a work activity firsthand as it is performed. It can be conducted in either natural work environments or specially