The purpose of the lessons learned process is to compile and document successes, opportunities for improvement, failures, and recommendations for improving the performance of future projects or

Observation of activities, also known as job shadowing, involves examining a work activity firsthand as it is performed. It can be conducted in either natural work environments or specially

Process analysis assesses a process for its efficiency and effectiveness, as well as its ability to identify opportunities for change.

Root cause analysis is a systematic examination of a problem or situation that focuses on the problem's origin as the proper point of correction rather than dealing only with its effects.

Incremental and iterative activities that transform needs into a recommended solution.​

User stories capture the needs of a specific stakeholder and enable teams to define features of value to a stakeholder using short, simple documentation.

A sequence diagram shows how processes or objects interact during a scenario. The classes required to execute the scenario and the messages they pass to one another (triggered by steps in the use

SWOT analysis is used to identify the overall state of an organization both internally and externally.

The BABOK® Guide describes and defines business analysis as the practice of enabling change in an enterprise by defining needs and recommending solutions that deliver value to stakeholders

The Business Analysis Key Concepts chapter includes information that provides a foundation for all other content, concepts, and ideas within the BABOK® Guide. It provides business analysts with