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10.31 Observation
Observation of activities, also known as job shadowing, involves examining a work activity firsthand as it is performed. It can be conducted in either natural work environments or specially
10.34 Process Analysis
Process analysis assesses a process for its efficiency and effectiveness, as well as its ability to identify opportunities for change.
10.35 Process Modelling
Process models describe the sequential flow of work or activities. A business process model describes the sequential flow of work across defined tasks and activities through an enterprise or part
10.40 Root Cause Analysis
Root cause analysis is a systematic examination of a problem or situation that focuses on the problem's origin as the proper point of correction rather than dealing only with its effects.
10.41 Scope Modelling
Scope models are commonly used to describe the boundaries of control, change, a solution, or a need.
10.42 Sequence Diagrams
A sequence diagram shows how processes or objects interact during a scenario. The classes required to execute the scenario and the messages they pass to one another (triggered by steps in the use
10.48 User Stories
User stories capture the needs of a specific stakeholder and enable teams to define features of value to a stakeholder using short, simple documentation.