What are the global defining business analysis certification standards, regulations and best practices? IIBA's business analysis standards of practice are defined by the Guide to the Business

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A customer journey map is a visual representation of the end-to-end customer experience from the customer perspective. It reveals the customers' experiences and motivations when interacting with

The Definition of Ready: the team agrees on and prominently displays a list of criteria that must be met before a backlog item is considered ready for the team to start development work.

Human-centred design is a practical, repeatable problem-solving approach that focuses on putting customer needs first. In the context of a product, the human-centred design proposes that the

Spikes are used to time-box research, design, exploration, investigation, or prototyping activities to understand the effort required to deliver a backlog item or an initiative.

Value Stream Mapping is used to provide a complete, fact-based, time-series representation of activities required to deliver a product or service to the customer.