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Emerging Trends in Business Analysis in the Banking Sector and the Role of End-User Computing
Key Takeaways
Digital transformation is reshaping the banking sector, and business analysis is playing a pivotal role in driving this change. Here’s how:
- Key trends: Agile business analysis, data-driven decision-making, and customer-centric approaches are enabling banks to adapt quickly, personalize services, and optimize processes
- End-user computing: Tools like self-service applications, Robotic Process Automation (RPA), and open banking are empowering users while enhancing efficiency and innovation
- Challenges to address: Security, regulatory compliance, and the need for skilled talent remain critical considerations for successful implementation
By leveraging these trends and addressing challenges, banks can enhance customer experiences, foster innovation, and lead in the digital era. Business analysis professionals are at the heart of this transformation, ensuring solutions align with both strategic goals and evolving customer needs.
Savvy banks can become industry leaders by embracing agile business analysis, data-driven decision-making, and self-service applications.
Disclaimer: The views and opinions expressed in this article are those of the author and may not reflect the perspectives of IIBA.
The banking sector is experiencing a dynamic shift driven by technological advancements and evolving customer expectations. Banks are increasingly forced to adopt new technology and take different approaches due to market changes and customer-base pressure to remain competitive in this ever-changing landscape.
Out of their initiative, banks also rely on business analysis and end-user computing to enhance their operations, improve customer experiences, and foster innovation.
This article will explore the latest trends in business analysis in the banking sector and the crucial role of end-user computing in shaping the industry's future.
